Privacy Policy
At SouqalHerb, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
Information We Collect
When you use our website, we may collect personal information such as your name, email address, phone number, billing and shipping address, payment details, and any other information you provide during the purchase process.
We may also automatically collect certain information, including your IP address, browser type, device information, and website usage data to improve our website performance and customer experience.
How We Use Your Information
SouqalHerb uses collected information for the following purposes:
- To process and deliver your orders efficiently.
- To communicate with you regarding your purchases, inquiries, and customer support requests.
- To improve our products, services, website functionality, and customer experience.
- To send updates, offers, promotions, or marketing communications (where permitted).
- To prevent fraudulent activities and maintain website security.
Payment Information
We do not store your complete payment card details on our website. All payment transactions are processed securely through trusted third-party payment providers. These providers handle payment information according to their own privacy and security policies.
Cookies
Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, remember preferences, and improve website functionality. You may choose to disable cookies through your browser settings; however, some website features may not function properly.
Data Protection & Security
SouqalHerb takes reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee complete security, and customers share information at their own risk.
Sharing of Information
We do not sell, trade, or rent your personal information to third parties. Your information may only be shared with trusted service providers, such as delivery partners, payment processors, or technical service providers, when required to complete your order or operate our website.
Your Rights
You may request access, correction, or deletion of your personal information by contacting us. We will review and respond to requests according to applicable laws and regulations.
Policy Updates
SouqalHerb reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and continued use of our website indicates acceptance of the updated policy.
For any questions regarding this Privacy Policy, please contact SouqalHerb through the contact information available on our website.