Welcome to SouqalHerb. By accessing or using our website, purchasing our products, or engaging with our services, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before placing an order.
At SouqalHerb, we make every effort to ensure that product descriptions, images, prices, and information displayed on our website are accurate and updated. However, slight variations in color, packaging, appearance, or natural characteristics may occur due to product nature, photography, or manufacturing updates.
All orders placed through our website are subject to product availability and confirmation. Customers are responsible for providing accurate delivery details, contact information, and order requirements. SouqalHerb reserves the right to cancel or refuse any order due to incorrect information, availability issues, or suspected fraudulent activity.
All payments must be completed through the available payment methods provided on our website. Orders will only be processed after successful payment confirmation.
Due to the nature of our products and for health, hygiene, and safety reasons, SouqalHerb follows a strict No Refund Policy. Once an order has been confirmed and processed, customers are not eligible for refunds, cancellations, or exchanges.
We encourage customers to carefully review product details, quantities, and specifications before completing their purchase. Refund requests based on personal preference, change of mind, incorrect selection, or dissatisfaction after opening or using the product will not be accepted.
In exceptional cases, such as receiving a damaged product or an incorrect item, customers must contact SouqalHerb within 24 hours of delivery with valid proof, including images or videos. Each case will be reviewed individually, and any solution provided will be at the sole discretion of SouqalHerb.
Delivery times may vary depending on location, availability, and external circumstances. SouqalHerb is not responsible for delays caused by courier companies, incorrect customer information, weather conditions, or circumstances beyond our control.
Customers agree not to misuse the website, copy content, attempt unauthorized access, or engage in activities that may harm SouqalHerb or its users.
SouqalHerb reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes indicates acceptance of the updated terms.
