Privacy policy

Last Updated: October 12, 2026

Welcome to Souq Al Herb. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our website, purchase our products, or communicate with us.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

When you interact with Souq Al Herb, we may collect:

  • Personal Information: Your name, email address, telephone number, billing address, and delivery address.

  • Order Information: Products purchased, order history, payment status, shipping details, and customer service requests.

  • Payment Information: Payment transactions are handled through our authorized payment service providers. We do not directly store your complete payment card details.

  • Technical Information: IP address, browser type, device information, cookies, and website usage data.

  • Communication Information: Messages, inquiries, reviews, and feedback you voluntarily provide.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Arrange deliveries and communicate shipping updates.

  • Provide customer support.

  • Process payments and prevent fraudulent transactions.

  • Improve our website, products, and customer experience.

  • Send promotional emails and offers where permitted and in accordance with your marketing preferences.

  • Meet applicable legal and regulatory obligations.

3. Payment Security

Our website operates on Shopify, which provides secure e-commerce infrastructure.

Payments are processed through the payment providers enabled on our store. Depending on availability, these may include Shopify Payments and other approved providers.

Payment providers process information in accordance with their respective privacy and security policies.

4. Sharing Your Information

We may share necessary information with trusted service providers, including:

  • Shopify, our e-commerce platform provider.

  • Payment processors.

  • Shipping and delivery companies.

  • Customer service and communication providers.

  • Analytics and marketing service providers, where used and permitted.

  • Government or regulatory authorities when legally required.

We do not sell customer contact lists to third-party advertisers.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to maintain shopping cart functionality, improve website performance, understand visitor activity, and support permitted marketing activities.

Where required, we request consent for optional cookies and provide appropriate privacy choices.

You may also manage cookies through your browser settings.

6. Data Protection

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, disclosure, or alteration.

However, no online data transmission or storage system can guarantee absolute security.

7. Data Retention

We retain customer information for as long as reasonably necessary to fulfill orders, provide customer support, comply with legal requirements, resolve disputes, and maintain relevant business records.

When information is no longer required, we will delete or anonymize it where appropriate and legally permitted.

8. Your Privacy Rights

Subject to applicable UAE data protection laws, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information, subject to applicable legal obligations.

  • Withdraw marketing consent.

  • Exercise other rights available under applicable law.

To submit a privacy request, please contact us using the details below.

9. International Data Processing

Because we use Shopify and other technology service providers, certain personal information may be processed or stored outside the United Arab Emirates.

We will handle cross-border data processing in accordance with applicable legal requirements.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of independently operated third-party websites. We encourage customers to review their privacy policies.

11. Children's Privacy

Our website is intended for adults purchasing products suitable for their intended use. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information improperly, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The latest version will be available on our website with the updated effective date.

Contact Information

For any questions, concerns, order-related inquiries, or requests regarding our policies, please contact us:

Business Name: Souq Al Herb
Email: souqalherb@gmail.com
Website: https://souqalherb.com/
Business Location: Dubai, United Arab Emirates