Terms of service

Last Updated: October 12, 2026

Welcome to Souq Al Herb.

These Terms & Conditions govern your access to and use of our website, products, and services.

By browsing our website or placing an order, you agree to these Terms & Conditions, subject to applicable laws.

1. About Souq Al Herb

Souq Al Herb is an herbal wellness brand offering traditional herbal preparations and related products through its online store.

Our website is powered by Shopify and primarily serves customers in the United Arab Emirates.

2. Eligibility

You must be at least 18 years old, or otherwise have the legal capacity required under applicable law, to place an order.

By purchasing from our website, you confirm that the information you provide is accurate and that you are legally permitted to make the purchase.

3. Products and Descriptions

We aim to display accurate product information, including descriptions, packaging, ingredients, quantities, and prices.

Product packaging and appearance may vary slightly between batches, provided the product conforms to its advertised specifications.

Any material changes to a product will be disclosed as required by applicable law.

4. Herbal Product Disclaimer

Our herbal products are not intended to replace professional medical advice, diagnosis, or treatment.

Product descriptions and information on this website are provided for general informational purposes and must not be interpreted as guaranteed medical or therapeutic outcomes.

Customers should carefully review product ingredients, safety warnings, and usage instructions before consumption.

If you have an existing medical condition, take medication, have allergies, or are uncertain whether a product is appropriate for you, consult a qualified healthcare professional.

Do not exceed the directions provided with the product.

5. Pricing and Payments

All product prices are displayed in United Arab Emirates Dirhams (AED), unless otherwise specified.

Applicable taxes and delivery charges will be displayed during checkout as required by law.

We accept payments through the payment methods enabled and displayed during checkout.

Orders may be subject to payment verification and fraud prevention checks.

6. Order Acceptance

After placing an order, you may receive an order confirmation email.

We reserve the right to review orders for availability, payment verification, or suspected fraudulent activity.

If we cannot fulfill an accepted order, we will notify you and provide any refund or other remedy required by applicable law.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframes communicated on our website or at checkout.

Estimated delivery times may vary depending on the destination, delivery service, and circumstances beyond our reasonable control.

Customers must provide complete and accurate delivery details.

For further information, please refer to our Shipping & Delivery Policy.

8. Returns, Exchanges, and Refunds

Due to the nature of our consumable herbal products, we do not offer voluntary returns, exchanges, or refunds for change of mind.

Exceptions apply when required under applicable UAE consumer protection laws.

Please review our Refund & Return Policy for complete details.

9. Product Availability

All products are subject to availability.

We may update product quantities, discontinue products, or introduce new products at any time.

If a purchased product becomes unavailable and we cannot fulfill the order, we will contact you regarding the appropriate resolution.

10. Customer Responsibilities

Customers agree to:

  • Provide accurate personal, billing, and delivery information.

  • Use the website only for lawful purposes.

  • Follow product instructions and safety warnings.

  • Avoid fraudulent transactions or misuse of our services.

  • Respect our intellectual property and website content.

11. Intellectual Property

All original content on this website, including the Souq Al Herb name, branding, logo, product photographs, descriptions, graphics, and website design elements, is owned by or licensed to Souq Al Herb, as applicable.

Unauthorized reproduction, distribution, or commercial use is prohibited without appropriate permission.

12. Website Availability

We aim to provide a reliable and secure shopping experience.

However, temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our reasonable control.

We do not guarantee uninterrupted access to the website.

13. Limitation of Liability

To the extent permitted by applicable law, Souq Al Herb is not responsible for losses arising solely from improper use of products, failure to follow safety instructions, or unauthorized use of the website.

Nothing in these Terms & Conditions excludes or limits liability or consumer rights that cannot legally be excluded or limited.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how personal information is collected, processed, and protected.

15. Changes to Terms

We may revise these Terms & Conditions from time to time.

Updated terms will be published on our website. Changes will not retroactively remove mandatory rights arising from previous purchases.

16. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.

Any disputes will be handled in accordance with applicable UAE laws and the jurisdiction of the competent authorities or courts, without limiting mandatory consumer rights.

Contact Information

For any questions, concerns, order-related inquiries, or requests regarding our policies, please contact us:

Business Name: Souq Al Herb
Email: souqalherb@gmail.com
Website: https://souqalherb.com/
Business Location: Dubai, United Arab Emirates